FAQS

How long does my order take?

Orders can take approximately 5-7 business days for all domestic orders to be processed and shipped (weekends are not included).

Can I order by phone?

Unfortunately, we do not process any orders by phone. All orders must be placed directly on our online website. 

How do I decide which size to choose?

We have attached a size chart to each product item, as the sizes vary per product. For further inquiries, please use our chat for faster assistance.

What payment methods does Forwardly Awkward accept?

We securely accept the following forms of payments:

• Visa
• MasterCard
• American Express 
• PayPal

How can I track my order?

• You can track your order by visiting https://www.canadapost.ca/web/en/home.page
• Enter your tracking number in the search field (Please be advised: a tracking number is only sent to your email address once we have prepared your package for shipment and delivery).
• Please allow 24-36 hours for your tracking history to be updated on the www.canadapost.ca site from the time you receive your tracking information via email.   

I haven’t received my package, what should I do?

Don't panic we are here to help! Should you not receive your package, please contact us at customercare@forwardlyawkward.com to assist you in locating your order immediately.

What is your shipping policy for International Orders?

All orders are processed, verified, and shipped within 1-3 business days.
Once your order has been shipped, the estimated time of arrival is:

International Orders:
1. Canada Post Priority international mail (7-14 business days)

• International Shipping Fees: United States $15.00 (order currency)
• International Shipping Fees: All Other Countries $20.00 (order currency)
• All International Orders are Final Sale.

International Taxes & Duties:

All applicable custom fees, taxes and duties are the responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in particular occasions, custom agents may delay delivery of some packages.

I haven’t received my international order, what can I do?

• If the 10 business days has past, please contact our team at customercare@forwardlyawkward.com
• All orders placed within 10 business days, we ask for your patience as your package is on its way to you.

How will I know when my refund has been refund has been successfully processed once the refund has been submitted?

• You will receive an email from our team indicating your refund has been successfully processed once the refund has been submitted.
• Once you receive the email, please allow 5-10 business days for the credit to be applied back into your bank account.

Do you have overnight Domestic or International orders?

At this time, we do not offer express shipping, however, we will be working on applying this service to our customers in the future.

How often do you restock?

We usually restock various styles on a weekly basis. There are no guarantees that an item will be restocked.

What shipping method is used?

We ship our packages via Canada Post.

I need to cancel my order, what do I do?

Since we do our best to ensure you will receive your package as promptly as possible, we are unable to cancel or make any changes to your order once it has been successfully placed.

How can I contact Forwardly Awkward customer service?

• Email us! We love hearing from our customers! Our Customer Service Team is available to answer any questions and inquiries you may have via email Monday-Friday (8:00 am-5:00 pm) PST. Please allow up to 48 hours (not including weekends) for a response.
• Emailing about an Order – Please included Order Number (if available), First and Last Name provided to place order, and email address used to place order.
• Emailing about a Return/Refund- Please include Tracking Number for return package, Order Number, First and Last Name and Email Address used to place order.

How do I apply a discount code toward my order?

To apply a discount code to your order, you must first add items into your cart. Once you add items to your cart, click on "View Shopping Cart". This will lead you to a new window where you will find the Discount Code box. Type the Discount Code here, then click on "Apply". Once this is complete, you may then proceed with successfully placing your order and checkout. Any order or item placed with a Discount Code upon checkout will be Final Sale.

Can I make any changes to my order after its been successfully placed?

Since we do our best to ship packages as promptly as possible, we are unable to make any changes to your order once it has been successfully placed and processed.  

 Is a signature required?