Exchange Policy

FORWARDLY AWKWARD DOES NOT ISSUE REFUNDS for returned items.

Forwardly Awkward understands that ordering online is not always an easy task. We want to make your online shopping experience as easy as possible. We are happy to exchange your item(s) for store credit or for another available item of equal value.

Exchange Guidelines

Items returned within 15 days of their original shipment date will be eligible for a store credit or exchange for another item of equal value. Returns received after this date will be refused and returned to you at your expense. All returned items must be in their original condition, unworn, unwashed and undamaged. Any returned items that appear to have been worn, washed or damaged in any way will be returned to you at your expense. All items are returned to FORWARDLY AWKWARD at the expense of the customer. Please be sure to include a note inside the return package with your name, order number and what you wish to receive in exchange for the enclosed item. A tracking number for the returned package must be obtained by the customer in case the package is lost on its way back to Forwardly Awkward. Failure to do so may result in us not being able to process your exchange.

RETURN POLICY:

• Merchandise must not be worn, altered and or washed

• Please note original shipping charges are not refundable

NON-RETURNABLE:

• ALL ITEMS ON SALE

• INTIMATES, BODYSUITS AND SWIMWEAR

Forwardly Awkward Exchange Department Address:

Please email customerservice@forwardlyawkward.ca for our Exchange Department address. Do not return items to the address on your received package or package slip.

INTERNATIONAL ORDERS:

ALL INTERNATIONAL ORDERS ARE FINAL SALE

Forwardly Awkward reserves the right not to credit you if you return items outside the terms of our Exchange Policy.